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Customer Support Counsellor

Location: Mumbai
Experience: 6 months +
Qualification: Any
Description: • Help customer book their salon or spa appointment online by answering the customer calls. • Manage end to end appointment booking of the customer. • Will be responsible for handling any escalations /queries the customer might face while booking. • Co-ordinate diligently with our service providers, ie, the salon or spa to confirm the customer's booking.
Competencies: • 6 Months- 1 years relevant exp of working in Call Center/Calling experience. • Age max upto- 30 years • Education: HSC passed. • Excellent spoken English with no grammatical errors • Good listening skills • Should sound enthusiastic, cheerful while addressing customer calls. • Should be smart enough to make right decisions while handling customer queries/ concerns
Career @ Zooty

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